Refund policy

 

Return Policy – Underlined Tattoo Supply

At Underlined Tattoo Supply, we are committed to providing high-quality products and reliable service to professional tattoo and piercing studios. Due to the nature of our products and industry health standards, our return policy is as follows:

All Sales Final (Sterile & Opened Products)
For safety and hygiene reasons, all sterile items, opened products, and consumables are final sale and cannot be returned or exchanged. This includes, but is not limited to: needles, cartridges, inks, gloves, aftercare products, and any item with a broken seal.

Returns for Unopened & Non-Sterile Items
We accept returns on unused, unopened, and non-sterile items within 14 days of delivery. Items must be in original packaging and in resellable condition.

Damaged or Incorrect Orders
If your order arrives damaged or you receive the wrong item, please contact us within 48 hours of delivery at john@underlinedtattoosupply.com with your order number and photos of the issue. We will work quickly to resolve the problem with a replacement or store credit.

Return Process
To initiate a return, email us at john@underlinedtattoosupply.com with your order number and reason for return. Once approved, return instructions will be provided. Customers are responsible for return shipping costs unless the return is due to our error.

Non-Returnable Items

• Opened or used products

• Sterile or single-use items

• Clearance or discounted items

• Custom or special-order products

Refunds
Approved returns will be processed as store credit or refund to the original payment method once the item is received and inspected. Please allow 5–7 business days for processing.

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